Help & Support

How can we help?

Device setup guides, stream URLs, troubleshooting, and how to reach our support team.

On this page
How to listen Stream URLs Troubleshooting FAQ
Contact support

How to listen on any device.

Pure Hits Digital works on any device with a browser — no app needed. Just click play.

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Computer or laptop
  1. Open Chrome, Safari, Firefox or Edge
  2. Visit the station page
  3. Click play — starts immediately
  4. Bookmark for one-click access
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Mobile phone or tablet
  1. Open Safari (iPhone) or Chrome (Android)
  2. Visit the station page
  3. Tap the play button
  4. Add to home screen for quick access
🔊
Bluetooth speaker
  1. Connect your phone to the speaker via Bluetooth
  2. Start the stream in your browser
  3. Audio routes automatically through the speaker
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Internet radio device
  1. Search for Pure Hits in your device directory
  2. Or use the manual URL entry option
  3. Enter the stream URL from the table below
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Smart speaker
  1. Search for the station by name in your speaker app
  2. Or ask your IT provider to configure a custom stream URL
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Smart TV
  1. Open the web browser on your smart TV
  2. Navigate to the station page
  3. Click play — or cast from your phone

Stream URLs for direct connection.

Use these URLs to connect internet radio devices or media players directly to each station.

StationStream URL
Pure Hits FRESHhttps://stream.purehitsdigital.com/fresh
Pure Hits RETROhttps://stream.purehitsdigital.com/retro
Australian Made Musichttps://stream.purehitsdigital.com/australian-made
Worksite RadioLaunching soon—
Pure Hits RelaxLaunching soon—

Common issues and fixes.

Check your internet connection, then try refreshing the page. On iPhone, make sure your device is not on Silent mode. If the issue persists, try a different browser — Chrome or Firefox tend to be most reliable.
Buffering is usually caused by a slow or unstable internet connection. Try switching between WiFi and mobile data. On a corporate network, ask your IT team to whitelist stream.purehitsdigital.com on ports 80 and 443.
Our streams are delivered in HD audio at 256kbps. Poor quality is usually caused by a slow internet connection — you need at least 1Mbps for a reliable stream.
Some corporate firewalls block audio streaming by default. Ask your IT team to whitelist stream.purehitsdigital.com on ports 80 and 443. Contact us if you need specific IP ranges.

Frequently asked questions.

No. Our public streams are completely free and require no account, registration, or credit card. Just click play and it starts.
Yes. We have infrastructure in Australia, the US, Europe and Singapore to ensure high-quality streaming globally.
Our HD streams use approximately 256kbps — roughly 115MB per hour, or just under 1GB per work day.
Visit our Tailored page or use the contact form. We will reply within one business day. Tailored stations start from $20 per month with no lock-in contract.

Still need help?

Our support team monitors all streams 24/7 and responds during AEST business hours.

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Send a support request

Use our contact form to send a detailed request. Include your device type, browser, and description of the issue.

Open contact form →
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24/7 stream monitoring

Our technical team monitors all streams around the clock. Most issues are identified and resolved before listeners are affected.

Contact us →